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Live Chat (Home)

This article will guide you through accessing the Live Chat capability of a project. This feature allows you to interact with and test your AI agent in real-time.

Accessing the Projects Section​

To begin using the Live Chat feature, follow these steps:

  1. Log in to your NGage 360 account.
  2. Navigate to the main menu and click on the 'Projects' link.

This will take you to the Projects section, where you can see a list of all your current projects.

Accessing Live Chat​

Once you are in the Projects section, follow these steps to access the Live Chat feature:

  1. Select the Project: Find the project you want to work with from the list. Click on the project name to go to the Project Details page.

  2. Live Chat Tab:

    • When you arrive at the Project Details page, you will land on the 'Live Chat' tab by default. This is the first tab and is open automatically.

Using the Live Chatbot​

In the Live Chat tab, you can interact with the live chat agent in real-time. Here’s how to make the most of this feature:

Interacting with the Agent​

  • Type Messages: Use the input field to type messages and questions. The live chat agent will respond based on the training data and configurations you have set up.
  • Real-Time Responses: Observe the live chat agent’s responses in real-time, allowing you to evaluate its performance and make necessary adjustments.

Testing and Debugging​

  • Test Scenarios: Try out different scenarios and questions to see how the live chat agent handles various interactions.
  • Identify Issues: Use this opportunity to identify any issues or areas where the agent might need improvement.

Benefits of the Live Chat Feature​

  • Real-Time Interaction: Engage with your live chat agent in real-time to see how it performs in a live environment.
  • Immediate Feedback: Get instant feedback on the agent’s responses and make quick adjustments as needed.

Conclusion​

The Live Chat capability on NGage 360 is a powerful tool for testing and refining your AI agents. By following the steps outlined in this guide, you can easily access and utilize this feature to enhance your AI agent’s performance.